db899's Privacy Policy
Your personal information is completely safe with us — here we transparently explain how db899 collects, uses, and protects your data.
1. Introduction
Welcome to the db899 platform. This Privacy Policy ("Policy") explains how db899 ("we", "us", "platform") collects, stores, processes, and protects your personal information.
Purpose of This Policy
This Policy applies to db899's website, mobile platform, and all associated services. When you use our services, create an account, play games, or carry out any transaction, you agree to the terms of this Policy. We believe that transparency and honesty are the foundation of lasting trust.
Who This Policy Applies To
This Policy applies to all registered users, visitors, and anyone who uses our website or services. Our services are for individuals aged 21 and above only. We do not knowingly collect information from minors — if any such information reaches us, we delete it immediately.
2. What Information We Collect
We collect only the information that is genuinely necessary to provide our services. The various categories of information are described in detail below.
Personally Identifiable Information
Information you provide when registering an account:
- Full name and date of birth
- Email address
- Mobile number
- National ID or passport number (for identity verification)
- Current address
Financial & Transaction Information
Information required during deposits and withdrawals:
- bKash, Nagad, or Rocket number (as applicable)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
Usage & Activity Information
Information collected automatically while you use the platform:
- Login and logout times and dates
- Gaming history and betting details
- Records of bonus and promotional offer usage
- Preferred game categories and session duration
Technical Information
Collected automatically from your device and connection:
- IP address and approximate location
- Browser type and version
- Operating system and device information
- Cookie and session data
- Referral source and page visit information
3. Purposes of Data Use
db899 uses your information only for specific and legitimate purposes. We never use your information for irrelevant commercial purposes.
4. Cookies and Tracking Technologies
db899 uses cookies and similar technologies to ensure an improved browsing experience. The different types of cookies and their functions are explained below.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functions of the platform. They cannot be disabled.
Analytics Cookies
These cookies are used to understand how users interact with the platform. The information collected through them remains anonymous.
Preference Cookies
These store your language preferences, theme settings, and other personalized choices so you have the same experience on your next visit.
Marketing Cookies
Used to serve relevant promotional content. You can disable these cookies from your browser settings.
Cookie Controls
You can block or delete non-essential cookies at any time by changing your browser settings. Keep in mind that disabling certain cookies may affect platform functionality — particularly the login and transaction processes.
5. Data Sharing & Disclosure
db899 never sells your personal information to third parties. However, in specific circumstances, certain information may be shared with specific parties.
Service Provider Partners
The minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, banks), cybersecurity providers, cloud hosting providers, and game software suppliers. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
Legal Obligations
Upon receiving a court order, legal investigation, or valid request from a government authority, we may be legally required to provide certain information. In such cases, we will always seek to protect user interests within the bounds of the law.
Fraud & Security Investigations
Relevant information may be provided to the relevant authorities in investigations into account fraud, money laundering, or other illegal activities.
What We Do Not Do
- Your information is never sold to third parties.
- Your personal identity is not shared with advertising networks.
- No unnecessary third party is given your information without your consent.
6. Data Security Measures
db899 uses industry-standard technologies and practices to protect your information. Our security measures are continuously reviewed and improved.
SSL Encryption
SSL/TLS encryption is used across our entire platform. This ensures that every exchange of information between your browser and our servers is completely secure — no one can read or alter this data in transit.
Data Encryption
Stored sensitive data — particularly payment-related information — is protected by industry-standard encryption algorithms. No passwords or complete financial identities are stored directly in the database.
Access Controls
Only authorized personnel can access your information, and they operate under strict confidentiality agreements. All internal access is logged and retained.
Regular Security Reviews
Our technical infrastructure undergoes regular security reviews. Quickly identifying and resolving any potential vulnerabilities is our priority.
7. Data Retention Period
We retain your information only for as long as it is needed to provide our services and meet legal obligations.
Retention Policy
- Account Information: Retained while the account is active and for a defined period after closure in accordance with legal requirements.
- Transaction Records: Retained for a defined number of years in accordance with applicable laws on financial record-keeping.
- Gaming History: Retained for responsible gambling monitoring and dispute resolution purposes.
- Identity Verification Documents: Retained after account closure in accordance with applicable regulatory guidelines.
- Communication Logs: Retained for a defined period for customer service quality improvement and dispute resolution.
Data Deletion Requests
After closing your account, if there is no legal obligation to retain the data, you may request that your information be deleted. For such requests, contact us at [email protected].
8. Your Rights
You have a number of important rights over your personal information, which db899 fully respects.
Right to Access
You can find out at any time what information we hold about you and the purposes for which it is being used.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted entirely, though legal obligations may apply.
Right to Restrict Processing
For specific reasons, you may request that the processing of your information be restricted.
Right to Data Portability
You may request to receive your information in a structured, commonly used format.
Right to Object
You may object at any time to the processing of your information for specific purposes — particularly in the case of marketing.
To Exercise Your Rights
To exercise any of the rights listed above, contact us at [email protected]. Our support team is available 24/7 in both Bengali and English.
9. Third-Party Links & Services
If the db899 platform contains links to external websites, those sites' own privacy policies will apply.
Notice About External Services
Our platform integrates services from payment gateways (bKash, Nagad, Rocket), game providers, and other technology partners. These partners operate under their own privacy policies. We cannot control third-party data collection practices, so it is advisable to read their respective policies before using their services.
Partner Verification
db899 only works with partners who maintain high standards of data protection. All service providers are required to enter into agreements with us and remain committed to protecting user information.
10. Policy Changes & Updates
db899 reserves the right to change or update this Privacy Policy as needed.
Change Notification
If any significant changes are made to this Policy, we will notify you by email or through the platform. Continued use of the platform after changes have been made will be taken as your agreement to the updated Policy. We therefore recommend reviewing this page regularly.
Previous Versions
To learn about previous versions of the policy, please contact our support team. We keep a history of policy versions.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us directly.
db899 Privacy Support
Our dedicated support team is always ready to answer any questions you have about privacy.