db899's commitment to responsible gaming
Stay safe while having fun — db899 provides a range of effective protective tools and support to help you build healthy gaming habits.
Why responsible gaming matters
Online betting and casino gaming can be an enjoyable form of entertainment, but enjoying it in moderation is the wisest approach. db899 believes every player should stay aware of their own limits. When gaming crosses the line from entertainment into compulsion, it can have a negative impact on personal and family life.
Our goal is not just to offer the best gaming experience — it is also to ensure the mental and financial well-being of every member. On this page you will learn how to use db899's protective tools and where to find help.
Please note: Only those aged 21 or above are permitted to open an account and play on db899.
Core principles of safe gaming
- Play for entertainment, not as a reliable way to earn money
- Set a budget in advance and stick to it
- Do not chase losses by placing bigger bets
- Take regular breaks and make time for other activities
- Never play when emotional or after drinking alcohol
Our protective tools
db899 provides the following tools to help you manage your gaming habits.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, reducing it takes effect immediately, while increasing it is subject to a waiting period.
Bet Limits
Set an upper limit on individual or total bet amounts. This limit helps you play in a planned way and avoid sudden large losses.
Loss Limits
Set the maximum amount you are willing to lose within a given period. Once that limit is reached, the system will automatically stop your betting.
Time-Out
Take a temporary break ranging from 24 hours to 6 weeks. During this period it will not be possible to log in to your account, which helps you clear your head.
Self-Exclusion
If you feel gaming is getting out of your control, you can request to have your account fully closed for a period of 6 months to 5 years. Making this decision is a sign of strength.
Reality Check
Receive pop-up notifications at set intervals reminding you how long you have been playing and what your net result is. Staying aware becomes much easier.
Warning signs of problem gambling
If any of the signs below apply to you, consider seeking help.
- Repeatedly returning to gaming to try to win back money you have lost
- Lying to family or friends to hide your gaming activity
- Spending more time on gaming than on daily responsibilities, family, or work
- Taking on debt or selling assets to fund your gaming
- Feeling anxious, irritable, or restless when you cannot play
- Needing to bet more money than before to get the same enjoyment
- Repeatedly trying to quit gaming but failing
Important warning
Gambling is not a solution to stress, depression, or financial difficulty. Playing in these circumstances only makes problems worse. If you feel an increased urge to play due to a mental health issue, please speak with a professional counselor.
Help someone you care about
If you think a family member or friend is struggling with a gambling problem, speak with them with empathy and encourage them to seek professional help. db899's support team can also guide family members.
How to activate protection tools
You can activate any protective limit on your account in just a few steps.
Log In to Your Account
Log in to your personal account on db899 and go to the profile menu.
Go to the "Responsible Gaming" section
Find the "Responsible Gaming" section within account settings.
Choose the tool you need
Select whichever suits your needs — deposit limit, bet limit, time-out, or self-exclusion.
Set the amount and duration
Enter how much of a limit you want and for how long. Once confirmed, it takes effect immediately.
Contact the support team
If you have trouble activating or changing any tool, contact us via 24/7 live chat or at [email protected].
Protecting minors
db899 is strictly for those aged 21 and above. Age verification is mandatory at registration. Opening an account on behalf of a minor is strictly prohibited.
If you have children or teenagers in your household, use parental control software on your device. This prevents minors from accessing gambling-related websites.
If you suspect that a minor has opened an account on db899, notify us immediately at [email protected] — we will take prompt action.
Age limit of 21+ is strictly enforced
- Age verification documents are checked at registration
- Suspicious accounts may be subject to investigation
- Playing on behalf of a minor is prohibited and the account may be forfeited
- Use of parental controls is strongly recommended
Help & support
You are not alone. db899's support team and professional organizations are here for you.
db899 Support Team
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. Do not hesitate to talk about a gambling problem — we are here to help, not to judge.
Professional support
Gambling addiction is a recognized mental health condition. Seeking advice from a professional psychiatrist or counselor is a courageous decision. Contact a mental health service center near you in Bangladesh. Your doctor can point you in the right direction.
Frequently asked questions
Answers to the most common questions about responsible gaming.
Play safe, enjoy the fun
If something feels wrong, talk to support right now or find more answers in our FAQ.